figuring out your order; what color do you want, what size would work best on your tables, do you want floor length or halfway to the floor? do you want more than one color? how many cloths do you really need? remember, every monitor displays color differently, so to be sure the color is the best choice for your event, please contact us for a fabric swatch. we are here to offer help at every level of the order process, so please feel free to tap into our experience with any questions. once you have decided on what you might want, please visit our price quote page (no financial info is requested) and submit your info to us for your free proposal. we will contact you within one business day with your quote. we will accept orders six months in advance, and while we do recommend that you place your order at least one month in advance of your event date (to insure availability) we will do our very best to fill last minute order requests as well.
- next step -
after we contact you with a proposal, we will also need to get a contract from you and collect your payment information, but all this can be done via fax or email. if you prefer to speak to us directly, our toll free phone number is 855-858-1264, but all ordering must be done via email or fax to avoid any human error. we do accept VISA, MaterCard, American Express and Discover. we do not accept any other form of payment. a 50% non-refundable deposit is then required to reserve your order. why is it nonrefundable? because we put a hold on the tablecloths for your date, refusing other customer orders and losing the chance to make a full rental sale. in the event that you pay the full cost at the time the order is placed, half of that payment will be refunded should you choose to cancel. if you need to make changes to your order, that's perfectly understandable. increases are fine if we still have the tablecloths available. We recommend you order as many as could need and then drop the order as your rsvp's come in. if you need to drop your order by a few cloths - that's certainly understandable, but major changes will have to be made at least one month prior to the event date, or you will still be charged the 50% on the cancelled cloths.
- very important - your order is not placed until you have sent in a contract with a deposit and have received a confirmation from us
- third -
you will receive your order via UPS one or two days prior to your event date, depending on when the order was placed and unless you specify otherwise. the tablecloths will arrive clean, pressed and neatly folded, all ready to go. the return shipment label will be inside the box with your table linens. you will need to use it to return the cloths, so you'll want to set it aside in a safe place for the return shipment. if you lose your return label, please contact us and we can email you a copy. instructions on how to return the tablecloths will also be inclosed in the box. Please reuse the box the cloths arrived in, or use a box with the same dimensions, otherwise UPS will charge us additional freight, and we will then pass that charge onto you. please resist the urge to iron any fold marks because ironing will leave shiny marks on the cloths (if you absolutely can't stop yourself, please use a steamer. :-)
- step four - eat, drink and enjoy your tablecloths!
- fifth and final step -
shake the tablecloths free of debris, allow them to air dry if necessary (but please don't ship them wet -they will mold or mildew and we will charge). fold them back up and stuff them in the box they came in. you do not need to launder them. take the return label that came in the box with your order, and slap that over the old one on the outside of the box. take the box to your local UPS location, or hand it to any UPS driver. we will then contact you when your order finds its way home to let you know it arrived. we do expect orders to be returned in a timely fashion so we can fill other order requests. your tablecloths should be taken to UPS the next business day after your event and are expected home within 5 business days of your event.
good info to know...
1. we do expect the tablecloths to be returned to us in the same condition as they were sent to you, with the exception of being used and needing to be laundered. we will charge you the replacement cost of the cloth for burns, rips, tears, wax and/or any other condition rendering the tablecloth unuseable. we will charge the card used for payment of the order.
2. the cloths must be returned to us in a timely manner. we are aware of the time it takes to ship and will take into consideration business days and holidays, but you will be charged an additional rental for late returns and the full replacement cost for non-returns. the costs will be charged to the card used for payment of the order.
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